The Challenge
Following a global spin-off, a large enterprise needed to exit a complex Transition Service Agreement (TSA) related to its global ERP platform. The process involved separating systems across 76 markets, mitigating operational risk, and maintaining full business continuity during the lengthy transition period.
Our Approach
- Led post-spin TSA exit planning and execution for the global ERP platform.
- Coordinated activities across IT, business, and regional stakeholders in 76 markets.
- Implemented governance structures to track progress, manage dependencies, and escalate risks promptly.
In-depth Details
- Developed a detailed TSA exit roadmap with milestones, timelines, and market-specific transition plans.
- Supported cutover planning and rehearsals to ensure seamless migration from TSA-supported systems.
- Managed risk and change readiness activities to prepare users for new systems and processes.
- Enabled knowledge transfer and operational handover to internal teams for post-exit sustainability.
24+
Months Engagement Duration
76
global markets impacted
Supported
end-to-end TSA exit
of a complex global ERP platform
